Privacy Policy
Privacy Policy
Last Updated: 19/09/2024
Orin App Ltd. (“we,” “our,” or “us”) is committed to protecting the privacy of users who interact with our restaurant booking system. This Privacy Policy outlines how we collect, use, share, and safeguard the personal data of individuals (“you,” “your”) who use our services. By using our platform, you agree to the terms outlined in this Privacy Policy.
1. Company Information
Orin App Ltd.
7 Bell Yard, London, WC2A 2JR
Email: hello@orin.app
2. Data We Collect
- Personal Data from End-Users: We collect personal information such as your name, surname, email address, and phone number when you make a booking through our platform.
- Technical Data: We do not collect IP addresses or other technical data from end-users. However, we collect cookies from our shop-users for operational purposes. No cookies or other tracking technologies are used for end-users.
3. Use of Collected Data
- End-Users: We store your personal data to facilitate and manage restaurant bookings. This data is shared with the respective restaurant (“shop-user”) where the booking is made. Once transferred, we are not responsible for how the restaurant uses or manages this information.
- We also send automated communications, such as booking confirmations and updates, through our system. While our platform enables restaurants to send communications related to bookings, we do not monitor or control how these features are utilized by shop-users.
- Shop-Users: We collect and retain a range of data from our shop-users, which we use to operate the platform, deliver services, and for marketing purposes. We also communicate with shop-users regarding new features, updates, and other relevant information.
4. Data Sharing
We share necessary data with trusted third-party service providers to support essential functions of our platform:
- Mailgun: For sending email communications.
- Stripe: For processing payments.
These third-party providers are responsible for managing the data they receive in compliance with their own privacy policies.
5. Data Storage & Security
We store personal data on secure servers provided by Digital Ocean, located in London. We implement industry-standard security measures, including SSL encryption, to protect your data during transmission and storage. While we strive to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to request access to, correction of, or deletion of your personal data at any time. To make such a request, please contact us at hello@orin.app. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
7. Cookies and Tracking Technologies
We use cookies solely for our shop-users to enhance their experience and improve our services. We do not use cookies or any other tracking technologies for end-users.
8. Third-Party Services
We do not engage third-party analytics services or tracking tools such as Google Analytics or social media tracking pixels.
9. Age Restrictions
There are no age restrictions for using our booking system. However, it is the sole responsibility of the restaurant (shop-user) to ensure compliance with age-related legal and operational requirements for individuals attending their reservations.
10. Updates to This Privacy Policy
We may revise or update this Privacy Policy from time to time. Any changes will be posted on our website, and, where appropriate, notified to users via email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Limitation of Responsibility
Once a booking is completed and the data is transferred to the respective restaurant, we disclaim responsibility for the use, processing, or management of that data by the restaurant. Each restaurant is responsible for its own privacy practices and policies regarding the handling of personal information.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise any of your legal rights, please contact us at:
Orin App Ltd.
Email: hello@orin.app
Address: 7 Bell Yard, London, WC2A 2JR
Terms and Conditions
Terms and Conditions
Last Updated: 19/09/2024
These Terms and Conditions (“Terms”) govern the use of the Orin App Ltd. restaurant booking system (the “Service”). By using our Service, you (“you” or “customer”) agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.
1. Overview of Service
Orin App Ltd. (“we,” “our,” or “us”) provides a platform that allows customers to make reservations with restaurants (“shop-users”). While we facilitate the booking process, all transactions, fees, and policies regarding bookings are managed by the individual restaurants.
2. Deposits and Fees
Restaurants using our platform may require a deposit or activate a no-show fee when a reservation is made. These fees are determined solely by the restaurant and may vary from one establishment to another. All applicable fees, including the deposit or no-show fees, will be clearly displayed on the reservation page prior to the completion of your booking.
3. Cancellations and Refunds
Customers have the right to cancel their reservation and request a refund of any deposit paid, subject to the restaurant’s cancellation policy. The specific terms, including the cancellation period and refund eligibility, are set by the restaurant and will be presented to you on the reservation page before booking completion.
- Cancellation Period: Each restaurant sets its own cancellation period, which defines the window of time within which you can cancel the reservation and still receive a refund of your deposit.
- Refunds: If you cancel your reservation within the restaurant’s specified cancellation period, you may be eligible for a refund. The refund policy is determined by the individual restaurant and may vary.
Please review the restaurant’s cancellation policy carefully before completing your reservation, as once the booking is confirmed, the terms set by the restaurant will apply.
4. No-Show Fees
If a customer fails to attend their reservation without canceling within the restaurant’s specified cancellation period, the restaurant may charge a no-show fee. The amount of the no-show fee, if applicable, will be communicated on the reservation page before the booking is confirmed.
5. Restaurant Policies
Each restaurant is responsible for setting its own policies regarding deposits, cancellations, no-show fees, and refund processes. Orin App Ltd. is not responsible for the enforcement or fulfillment of any restaurant’s policies, nor are we liable for any disputes arising between the customer and the restaurant related to fees or cancellations.
6. Booking Confirmation
Upon completing your booking, you will receive a confirmation email with the details of your reservation. Please review this confirmation carefully to ensure all details are correct. If you identify any discrepancies, please contact the restaurant directly to resolve the issue.
7. Modifications to Reservations
Any modifications to a reservation, including changes in party size, date, or time, are subject to the restaurant’s policies. It is the customer’s responsibility to communicate directly with the restaurant regarding any desired changes.
8. User Responsibilities
By using our Service, you agree to:
- Provide accurate and up-to-date personal information when making a booking.
- Honor the restaurant’s deposit and cancellation policies as outlined during the booking process.
- Contact the restaurant directly for any questions regarding deposits, fees, or other booking-related matters.
9. Limitation of Liability
Orin App Ltd. provides the booking platform but is not responsible for any disputes, losses, or claims related to deposits, no-show fees, cancellations, or refunds. All financial transactions and terms of service related to your reservation are the sole responsibility of the restaurant.
10. Amendments to Terms and Conditions
We reserve the right to modify these Terms at any time. Any updates or changes will be posted on our website, and users will be informed of any significant changes through appropriate communication channels.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England & Wales. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England & Wales.
Contact Information
If you have any questions about these Terms, please contact us at:
Orin App Ltd.
Email: hello@orin.app
Address: 7 Bell Yard, London, WC2A 2JR